Delete your Fit2Play account

You can request deletion of a Fit2Play account at any time. Deletion removes access, personal details and player progress. It cannot be undone.

Delete your account in the app

1. Open Fit2Play.
2. Open Settings.
3. Tap Delete account.
4. A parent or guardian completes a short check before the account is deleted.

This is the quickest way to delete a Fit2Play account.

Request deletion by email

If you cannot access the app, email info@fit2play.ae. Include the player code and, where applicable, the email address used to start the free trial or subscription. If access was provided by an academy, include the academy name.

We may ask you to confirm the request before deleting the account. We complete verified deletion requests within 30 days and confirm by email.

Cancel an Apple App Store subscription

1. Open Settings on your Apple device.
2. Tap your name.
3. Tap Subscriptions.
4. Select Fit2Play and tap Cancel Subscription.

Cancel a Google Play subscription

1. Open the Google Play Store.
2. Tap your profile icon.
3. Tap Payments & subscriptions, then Subscriptions.
4. Select Fit2Play and tap Cancel subscription.

What is deleted

The player code stops working. We delete the player’s training sessions, completion history, progress, test and challenge results, quiz answers, points, tiers, streaks and notification settings.

For direct Fit2Play accounts, we remove the parent email address and the child’s first name from Fit2Play records.

What we may keep

We may retain anonymised activity records that cannot identify the player. We may also keep limited records where required for legal, accounting, fraud prevention or security purposes.

Apple, Google and RevenueCat process and retain purchase information under their own privacy practices. Fit2Play does not receive or store full payment card details.